Value Added Distributors in Aviation

It’s important to compare price, quality, and availability when determining which parts distributor to use for aviation and aerospace. There are some other factors to consider as well. Value-added distributors offer beneficial solutions beyond picking, packing, and shipping operations. Choosing the right distributor is important in the transportation industry due to its fast-paced, highly regulated, and safety-oriented nature. When a company cares about the product beyond its sale, it can make transactions easier and more reliable. Value can be added during pre-sale, sales support, and post-sale. 

Pre-sale value can be added by creating an easy-to-find and understandable web presence. Value-added distributors provide innovative solutions as well as affordable and quality parts. They care about their customers and communicate with them about their needs and goals. When a distributor listens to their customers, they can not only suggest solutions but can also anticipate future issues and needs. 

Having good customer service will allow the distributor to create quality relationships with their customers that will ensure repeat business. Providing the simplest and highest quality ordering processes takes a great deal of stress off of the customer. A great way to add value to customer support is to be available 24/7 and ready to help the customer with all their needs. Aircraft and vehicles are operated day and night and if a part malfunctions, customers need to be able to contact a distributor as soon as possible. 

Keeping inventory stocked and refreshed and finding new, obsolete, and hard to find parts makes a distributor valuable to a customer because they can consistently rely on them to deliver the parts that they need without having to go to multiple distributors. And offering proper trace and transparency paperwork gives the customer the knowledge they need on the part they’re buying which is important for safety and reliability. 


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February 15, 2021

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